Are you able to personalise the cards?
We are quite traditional in the sense that we supply the original greeting cards as printed and produced by the card publisher. As such we cannot alter the image or layout of the cards.
Can I send a card direct to a recipient?
Our main business is supplying cards for the customer to then send on themselves, just like a traditional greeting card shop. We cannot offer a service as slick as Moonpig, etc when it comes to sending cards directly to customers. However, we are happy to do this.
To send a card direct to a recipient:
Select a card. When you view your cart, you will see a text box with the option to enter 'Order Instructions' - you can write your message and any delivery date information here. Please note we can only HAND WRITE in our cards. Don't forget to give your recipient's name and address as the shipping address.
How do I search your website for greeting cards?
On the home page, there are quick links to our 'Bestselling cards', our 'Funny Birthday cards', our 'Rude cards' and our 'What's New' section (or seasonal range when appropriate). Also, if you place your cursor over the 'View our Card Ranges' section (just below our logo on a desktop computer or tablet), a drop down menu will appear listing the various categories from different themes / events (such as cards featuring dogs or cards for male relations) and also all of the various card publisher's ranges that we sell (such New Yorker cards or Woodmansterne, etc). On mobile devices, to see the full card ranges, you need to click on the 'menu' button (again, this is below our logo).
When will my cards arrive?
UK: We process our orders quickly - usually same day, at worst the following working day. We post by Royal Mail first class post. Please see the delivery page for more details. Typical delivery times for first class post is 1 - 3 working days.
USA / Australia / New Zealand : We post by TRACKED Airmail ('International Standard'). Typically this takes TWO WEEKS to arrive but please allow THREE WEEKS as there often seems to be delays in customs.
We believe that there is no import duty or local tax to pay on orders below $800 US dollars on USA orders or $1000 AUS/NZ dollars for Australian or New Zealand orders.
Europe within EU : We have now finally managed to appoint a tax intermediary, which allows us to collect EU VAT on a customer's behalf. This means that there should be no delay or demand for extra fees before delivery. We post by TRACKED Airmail ('International Standard') which should mean delivery in approximately one week but please ALLOW TWO WEEKS.
Europe outwith EU: We post by TRACKED Airmail ('International Standard') which should mean delivery in approximately one week but please ALLOW TWO WEEKS. Please be aware of potential local taxes / duties being charged.
How much is delivery?
UK orders: We charge £1.49 for first class post and packing but we offer FREE delivery for orders of ten cards or more..
European orders: we charge a flat fee of £7.95 for TRACKED Airmail delivery.
USA / Australia / New Zealand / Canada: we charge a flat fee of £9.95 for TRACKED Airmail.
Do you accept Artist Submissions?
Please note that we are essentially retailers rather then greeting card publishers so we would suggest artists and designers contact the Greeting Card Association for a list of potential publishers for submission of work.
Can you supply the trade?
The only cards we can supply to the trade are those we publish ourselves. If you are a greeting card retailer, we would love to hear from you. Please visit our trade website
Do the greeting cards come with envelopes?
Yes all cards come supplied with an envelope.
Do you accept returns?
We hope you will be delighted with your card order. However, we will happily issue a refund for any unwanted card(s) if returned to us within 14 days, undamaged and in original wrapping (if appropriate). See our full Terms & Conditions.
How to I create an account?
Click on the 'Sign Up' tag on the top right of the web page.
Do I need to create an account to shop with you?
Not at all. Having an account or logging into one (if you already have one) is purely optional. You can simply proceed through checkout without creating or logging into an account.
What is the advantage of having an account?
Having an account means that your address(es) are stored on our system, making future checkout quicker in the future. No payment details are stored.
Can I change the email address on my account?
The email address is the unique identifier on each account so this can only be changed in admin section of our website. Simply email us and we can do this for you.
(Alternatively, you can create a new account around your new email address.)
Can I change the password on my account?
Yes but you need to contact us to do this - there is an email we can send to allow you to do this.
Is your website secure?
Our website is highly secure. Every single page on our site is encrypted, not just the checkout pages (if you look, every page starts with 'https://' not 'http://'). In terms of payment security, our website is certified Level 1 PCI DSS compliant - the highest level of compliance so you can shop safely with us.
What payments do you accept?
We accept the normal debit and credit cards. You can also pay using Paypal or Apple Pay.