FAQs

Can you send a card directly to the recipient?

Yes! If you order a single card, you are given the option (on the cart page) to send the card directly to the recipient. If you tick yes, a box will appear for you to enter your message. We will handwrite your message inside the card and send directly to the recipient on your behalf. You can enter the recipients name and address details on the checkout page (as Shipping Address).

This service is available for single card orders only.

How to send a card direct to recipient

When will my cards arrive?

Orders are processed within 24 hours and posted by Royal Mail first class post. As such, UK orders should arrive within two working days (unfortunately, this cannot be guaranteed ; Royal Mail claims that 93% of First Class mail arrives next day). Please see the delivery page for more details.

Orders to Europe, USA, Canada, Australia and New Zealand are posted by International Standard (the new name for Airmail). European orders should arrive within a week and Worldwide orders should arrive within two weeks. 

How much is delivery?

UK orders: A single card costs 99p and we offer FREE DELIVERY with orders of two cards or more.

Europe: We charge a flat fee of £1.95 per order.

USA, Canada, Australia & New Zealand: We charge a flat fee of £2.95 per order.

Do you accept Artist Submissions?

Please note that we are simply retailers rather then greeting card publishers so we would suggest artists and designers contact the Greeting Card Association for a list of potential publishers for submission of work.

Are you able to personalise the cards?

We are quite traditional in the sense that we supply greeting cards as printed and produced by the card publisher. As such we cannot alter the image or layout of the cards but we can handwrite a message inside a card to send directly to a recipient on your behalf.

Do the greeting cards come with envelopes?

Yes all cards come supplied with an envelope.

Do you accept returns?

We hope you will be delighted with your card order. However, we will happily issue a refund for any unwanted card(s) if returned to us within 14 days, undamaged and in original wrapping (if appropriate). See our full Terms & Conditions.

How to I create an account?

Click on the 'Sign Up' tag on the top right of the web page.

What is the advantage of having an account?

Having an account means that your address(es) are stored on our system, making future checkout quicker in the future. No payment details are stored.

Can I change the email address on my account?

The email address is the unique identifier on each account so this can only be changed in admin section of our website. Simply email us and we can do this for you.

(Alternatively, you can create a new account around your new email address.)

Can I change the password on my account?

Yes but you need to contact us to do this - there is an email we can send to allow you to do this.

Is your website secure?

Our website is highly secure. Every single page on our site is encrypted, not just the checkout pages (if you look, every page starts with 'https://' not 'http://'). In terms of payment security, our website is certified Level 1 PCI DSS compliant - the highest level of compliance so you can shop safely with us.

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We accept these payment methods:

Amex Delta Maestro Mastercard Paypal Visa Visa Electron